Stories of Impact

Expert Solutions For My Son

"Before working with Samantha, I felt completely lost. I had no idea what programs in Kentucky could benefit my son, and the uncertainty was overwhelming. I didn’t know where to start or who to ask for help.

After working with Samantha, I finally have clarity. She walked me through the services available, explained what could work for my son, and gave me the right contacts to move forward. Now, I feel informed, confident, and no longer stuck.

Three key things I gained from this experience:
✅ Knowledge – I now understand what options exist for my son.
✅ Security – I feel more confident knowing there are solutions.
✅ Peace of mind – I no longer feel like I’m navigating this alone.

What stood out most about Samantha? Her deep knowledge and honesty. If she doesn’t have an immediate answer, she tells you—but she always knows where to point you. She’s professional, kind, and truly invested in helping families.

Every part of the process was valuable, and without a doubt, the value of her service far exceeded my investment.

If you’re feeling lost in the system and need guidance, working with Samantha is 100% worth it."

-Kentucky Mother & Paid Caregiver 

Understanding Waivers Shouldn’t Be This Hard

"Trying to figure out how waivers work—what services are actually covered, what should be included in a plan of care, and how to navigate agencies—is overwhelming. The information isn’t always clear, and getting straight answers can feel impossible.

Having someone who explains the process, answers questions without judgment, and actually listens makes all the difference. Learning what services truly mean, how they are supposed to work, and what options exist brings clarity and relief when everything feels like a maze.

This experience has led to:
✅ A clearer understanding of waiver services and what can be included
✅ Confidence in navigating agencies and getting the right support
✅ Reassurance that help is available and frustration is heard

But what stands out the most is the genuine care behind the support. This isn’t about rushing through information or just offering a service—it’s about making sure families feel heard, supported, and empowered. The focus is on getting real results, not just making a transaction. Every conversation, every question, and every challenge is met with patience and a true commitment to helping families move forward.

For families unsure about investing in private-pay services, the real question isn’t just about cost—it’s about value. Finding the right support means fewer mistakes, less wasted time, and most importantly, emotional relief from carrying it all alone. Investing in the right guidance isn’t just about securing services—it’s about reducing stress, gaining confidence, and knowing you have someone in your corner who truly cares.

No one should have to navigate this system without real support." 💙

- Kentucky Parent & Paid Caregiver

Life-Changing Support For My Sister

"Before working with Samantha, understanding Medicaid waivers and their application process was overwhelming.

We had already applied and were waitlisted for three waivers, but we didn’t fully grasp which one was best for us.

When we reached the top of the HCB waiver list, we were told we had to accept it, even though we qualified for an Emergency SCL waiver. We nearly moved forward without realizing it wouldn’t meet our sister’s needs

—until Samantha stepped in.

She explained the key differences between waivers, helped us apply for Emergency SCL, and guided us through the entire process. Without her help, we would still be on the SCL waiting list and stuck with services that didn’t truly fit our situation.

With Samantha’s support, we secured the Emergency SCL waiver, which allowed us to hire two additional personal care assistants, greatly improving my sister’s quality of life.

This experience gave us:
✅ A team of people to support my sister’s care.
✅ A better understanding of available services.
✅ Resources to help with future challenges.

Before, I felt inadequate, frustrated, and anxious. Now, I feel optimistic, supported, and confident. Samantha’s guidance made an overwhelming process manageable.

If you’re unsure about working with her, don’t wait.

The value she provides far outweighs the investment, and her expertise is life-changing."

 

-Kentucky Sibling & Waiver Representative

Hiring the Right Staff:

The Key to Managing the SCL Waiver

"Before we met Samantha, we felt completely overwhelmed. We had just been approved for the SCL waiver, but we couldn’t get clear answers about what it covered or how to hire and manage caregivers for our son.

It felt like we were on our own with no roadmap.

Then, we met Samantha—and everything changed. She helped us uncover waiver resources we didn’t even know existed, including funding for home modifications and therapy equipment—benefits we could have been using all along. But where she truly made the biggest impact was in helping us hire the right staff.

She:
✅ Wrote and placed job ads for caregivers
✅ Recruited qualified candidates we wouldn’t have found on our own
✅ Sat in on interviews and coached us on the right questions to ask and qualifications to look for

This experience gave us:
✅ Clarity on managing the waiver and accessing its full benefits
✅ Relief from the endless paperwork—Samantha handles it all, saving time and frustration
✅ Confidence in the hiring process with her expert guidance

Samantha is kind, compassionate, and unstoppable—she truly cares about our family and works tirelessly to help.

We didn’t know what to expect from a waiver consultant, but now we can’t imagine this journey without her.

If you’re on the fence, don’t wait—Samantha finds real-world solutions and doesn’t stop until she gets results.

She’s made a world of difference in our lives."💙
 
- Kentucky Mother & Waiver Representative

A Lifeline of Support for Our Family

"Before working with Samantha, I was completely overwhelmed. Managing my daughter's care—finding support, hiring people, and handling endless paperwork—felt like too much to carry on my own. I was exhausted, unsure where to turn, and struggling to balance everything.

Samantha changed everything. She helped with hiring caregivers, scheduling staff, and managing paperwork, taking a huge burden off my plate.

But what truly made the difference was how she built a relationship with my daughter, recognizing her strengths and encouraging her to explore new interests.

From this experience, we’ve gained:
✅ Support our family—we’re no longer navigating this alone.
✅ Relief from the stress of hiring caregivers and managing paperwork.
✅ New social opportunities for my loved one, helping them grow and connect.

Samantha’s approach stood out because of her openness, creativity, and commitment to our family’s unique needs. She didn’t just solve problems—she cared. If she didn’t have an answer, she found it.

After 30+ years of seeking support, no one has brought the level of care, knowledge, and creativity that Samantha has.

She is truly invested in the people she helps, and you can trust that she will always give her best.

If you’re considering working with her, don’t hesitate—the support, knowledge, and care she provides are life-changing!"

- Kentucky Mother & Waiver Representative

Unmatched Expertise & Support

– A Game-Changer

"Before working with Samantha, managing processes, ensuring paperwork was accurate and submitted on time, and staying on top of constantly changing regulations felt overwhelming.

Having access to reliable information and people who could clarify complex issues was a constant struggle.

From the moment Samantha stepped in, everything changed. She brings an extraordinary level of organization, problem-solving, and process management that has transformed the way we operate. It feels like having an entire support system in one person—her breadth of knowledge and dedication have been an absolute gift.

This experience has given me:
✅ Drastically improved results in the projects she’s involved in.
✅ Relief from stress, knowing paperwork and communication won’t be overlooked.
✅ Confidence that she consistently goes above and beyond expectations.

Samantha is unflappable and persistent—she doesn’t see challenges as stop signs but as puzzles to solve. Her ability to keep everything organized and on track in a complex project is invaluable.

The value of her services far exceeded the investment. I’ve already recommended her to others, and I will continue working with her.

If you’re on the fence about hiring Samantha, don’t hesitate—choosing someone else would be your loss."

- Kentucky Sibling & Paid Caregiver

A True Advocate for Independence

"A True Advocate for Independence
Supporting a loved one on the path to independent living can feel overwhelming. At first, it seemed like an enormous challenge—so many skills to learn, so many obstacles to navigate. But with the right guidance, what once felt out of reach became possible.

Through goal-setting, teamwork, and encouragement, my son gained the life skills he needed to live on his own.

Today, he has his own apartment and enjoys the independence he worked so hard to achieve.

This experience brought us:
✅ Clear goals and a step-by-step approach to independence
✅ A supportive team to help make it happen
✅ The confidence to believe in what’s possible

What stood out most was Samantha’s determination—she didn’t just offer support, she truly believed in my son’s abilities. She motivated and encouraged him, helping him build the confidence he needed to take this step.

For anyone unsure about this process, I can say with certainty: Samantha is a genuine advocate for people with IDD and is deeply passionate about helping them live their best lives.

We are incredibly grateful for her guidance, patience, and belief in what’s possible."💙

- Kentucky Mother 

Clarity & Confidence in Future Planning

"Before working with Samantha, the process of finding a future home for my adult son with IDD felt overwhelming.

I wasn’t sure where to start or whether we would qualify for the right support.

Now, I can see a clearer path forward, and what once seemed daunting now feels achievable.

With Samantha’s help, we secured a slot on the SCL waiver and found a person-centered pre-vocational program

—both of which are life-changing steps for my son’s future.

This experience has given me:
✅ Increased knowledge about the SCL waiver.
✅ A smooth application process with Samantha’s guidance.
✅ A positive mindset about future planning.

At first, I wasn’t sure what I needed help with, but after my first consultation, everything started to take shape. Samantha’s ability to take our conversation and turn it into a detailed, well-written application made all the difference.

The value of her services was absolutely equal to the investment—the SCL waiver is a lifelong benefit for my son.

Samantha makes an overwhelming process manageable, and I’m incredibly grateful for her help."

- Kentucky Mother & Waiver Representative

Honest Review of Samantha's Services

"Before Working with Samantha:

❓ I had no idea what programs in Kentucky could benefit my son.
❓ I felt completely lost and overwhelmed.
❓ I didn’t know where to start or who to ask for help.

After Working with Samantha:

✅ I finally have clarity on available services.
✅ She explained what could work for my son and connected me with the right contacts.
✅ I feel informed, confident, and no longer stuck.

Three Key Things I Gained:

📌 Knowledge – I now understand what options exist.
📌 Security – I feel more confident knowing there are real solutions.
📌 Peace of mind – I no longer feel like I’m navigating this alone.

What Stood Out About Samantha?
⭐ Deep knowledge & honesty – If she doesn’t have an answer, she tells you, but she always knows where to point you.
⭐ Professional, kind, and truly invested in helping families.
⭐ Easy to reach and great to talk to.

Was It Worth It?
💯 Every part of the process was valuable, and without a doubt, the support I received far exceeded my investment.

If you’re feeling lost in the system and need real guidance, working with Samantha is 100% worth it."

- Kentucky Mother 

Support That Makes Life Easier 

"Before working with Samantha, I felt scared and frustrated. Finding financial resources and places for my nephew to participate in activities felt overwhelming and out of reach.

I needed help navigating these obstacles and wasn’t sure where to turn.

Samantha changed everything. Her calm demeanor and extensive knowledge made me feel supported from the start. With her help, we’ve gained access to funding for extra activities, free resources to assist with daily life, and positive caregiver interventions that have made a real difference.

This experience gave me:
✅ Vital resources and community connections to improve our daily life.
✅ Relief from frustration and fear—now replaced with confidence.
✅ A trusted guide who is always there to listen and lend a hand.

What makes Samantha truly stand out is her persistence. If she doesn’t have the answer, she finds it.

Her availability, knowledge, and guidance have made life easier for our entire family.

If you’re on the fence about working with her, get off it. You’re in good hands. The support she provides far exceeds the investment, she made our lives easier and that's priceless.

Samantha doesn’t just solve problems—she helps families thrive. I couldn’t be more grateful."

-Kentucky Aunt & Waiver Representative

Gaining Clarity on Financial Support for Families

"Many families assume that out-of-pocket medical expenses are just something they have to handle on their own. Before working with Samantha, I had no idea there might be opportunities for reimbursement or financial support for some of these costs.

An initial consultation was enough to educate me on what might be available and how families like ours could potentially access financial assistance. Learning that there are options for families dealing with medical challenges was eye-opening.

Key Takeaways from This Experience:
✅ Increased awareness of financial resources that might be available
✅ A clearer understanding of whether our family may be eligible for support
✅ Confidence in Samantha’s knowledge and capabilities

What Stood Out About Samantha?
⭐ Extensive knowledge about funding options and family resources
⭐ A thoughtful, effective approach to explaining complex systems
⭐ A genuine willingness to help families navigate financial challenges

For families unsure about seeking guidance, my advice would be: Give Samantha an opportunity to show how she can help. She’s knowledgeable, approachable, and dedicated to making sure families have access to the information they need."

Support Through the Paperwork Maze

"Before working with Samantha, I felt completely overwhelmed by all the paperwork I needed to complete. It was confusing, and I wasn’t sure how to navigate it all on my own.

With Samantha’s help, I finally had someone to walk me through each step. She made sure I understood what I was signing, answered my questions with patience, and kept me updated throughout the process. What once felt impossible became manageable, and I no longer felt like I had to handle it all alone.

What I Gained from This Experience:
✅ Clarity – I now understand the paperwork and what it all means.
✅ Completion – I was able to sign everything with confidence.
✅ Support – I didn’t have to go through this long process alone.

 

What Stood Out About Samantha?

⭐ Her patience and willingness to explain everything clearly.
⭐ Her ability to keep me updated and make the process less stressful.
⭐ Her commitment to the same end goal as me—getting everything done right.

For anyone hesitant about working with her, I would say trust the process.

Things take time with Medicaid, but she is doing everything she can to make sure things are done properly.

The support I received was absolutely worth it, and I’m grateful I had someone to guide me instead of feeling lost the whole time."

 

- Kentucky Sister & Waiver Representative

From Overwhelmed to Prepared

"Before working with Samantha, I had no idea where to start when it came to hiring and onboarding a team for my son. I was already balancing a full-time job and visiting my son five days a week—the thought of handling all the paperwork, approvals, and logistics on top of that felt impossible.

Samantha took over the process from start to finish, handling every detail and ensuring that everything was in place. Instead of feeling stuck in a never-ending system of red tape, I could focus on what mattered most—bringing my son home.

This Experience Brought Us:
✅ A sense of calm – Knowing that an expert was leading the process took an enormous weight off my shoulders.
✅ A fully hired and onboarded team – Everything was handled seamlessly, and I didn’t have to navigate the maze alone.
✅ A faster path to bringing my son home – What once felt impossible became a reality much sooner than expected.

What Stood Out About Samantha?
⭐ Unmatched expertise – She knows exactly what to do and how to get it done.
⭐ Professionalism and efficiency – Every step was handled with precision and care.
⭐ A truly life-changing impact – Without her help, I would have spent hours in frustration, trying to piece everything together on my own.

Was It Worth It?
💯 Absolutely! The peace of mind alone made this process worth every penny. I didn’t have to learn a complicated system, stress over every detail, or struggle through endless hurdles. Instead, I had an expert guiding the way, ensuring that everything was done correctly the first time.

For Anyone on the Fence:
🚨 JUMP onto safe ground! 🚨
RUN—do not walk—to the keyboard and reach out to Samantha. You will not be disappointed!

This process wasn’t just about getting things done—it was about getting my son home, with the right team in place to support him.

I cannot fully express my gratitude for the way Samantha took this weight off my shoulders and carried it with both skill and heart."

- Kentucky Mother & PDS Employee 

Relief and Clarity During a Stressful Application Process

"Filling out the PDS application on my own felt overwhelming—I had no idea where to start or what I was doing. I was stressed and confused, unsure if I was doing it right or missing something important.

Samantha stepped in and helped me figure out exactly what to do. From start to finish, she walked me through the process and made sure everything was filled out correctly. What felt like a huge burden became something manageable—with real support behind me.

This Experience Brought Me:
✅ A clearer understanding of the PDS application
✅ Support that lowered my stress and helped me move forward
✅ Confidence to now apply on behalf of my son in the future

What Stood Out About Samantha?
⭐ Her kindness and her genuine desire to help
⭐ Her professionalism and understanding throughout the process
⭐ Her ability to make a complicated system feel doable

If someone’s unsure about reaching out for help, I’d tell them: Samantha is professional, kind, and truly wants to help you succeed. Her support brought peace of mind when I needed it most—and that made all the difference."

- Kentucky Mother and Paid Parent Employee